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What Do Patients Complain About Online: A Systematic Review and Taxonomy Framework Based on Patient Centeredness

What Do Patients Complain About Online: A Systematic Review and Taxonomy Framework Based on Patient Centeredness

Despite the large volume of work published in this domain (eg, the studies by Reader et al [25] and Li et al [26]), currently available taxonomies for analyzing online complaints made by patients often lack standardized themes, terminology, and underlying unifying

Jing Liu, Shengchao Hou, Richard Evans, Chenxi Xia, Weidong Xia, Jingdong Ma

J Med Internet Res 2019;21(8):e14634