Physicians’ Experiences Using Secure Messaging for Diabetes Management: A Qualitative Study

Ben Kragen   ^{1, 2} , MBA, PhD ;   Maryum Zaidi   ³ , RN, PhD ;   Stephanie L Shimada   ^{1, 4} , PhD ;   Ben S Gerber   ⁴ , MPH, MD ;   Cecilia Lozier   ⁵ , MD ;   Jon A Chilingerian   ^{2, 6 †} , PhD

¹ Center for Health Optimization and Implementation Research, VA Bedford Healthcare System, Bedford, MA, United States

² Heller School, Brandeis University, Waltham, MA, United States

³ Solomont School of Nursing, University of Massachusetts Lowell, Lowell, MA, United States

⁴ Department of Population and Quantitative Health Sciences, University of Massachusetts Chan Medical School, Worcester, MA, United States

⁵ Division of Endocrine and Diabetes, Baystate Health, Springfield, MA, United States

⁶ Public Health and Community Medicine, School of Medicine, Tufts University, Medford, MA, United States

†deceased